Product Support Engineer Job

Product Support Engineer is an important post. Job of a product support engineer is to handle the request of raised by the customers or end users of the company or company’s product.

The main responsibility of the product support engineer is to troubleshoot and resolve errors faced but the customer of the company.

Here in this post we will provide you information about the current hiring for the post of product support engineer along with some required detail such as product support engineer salary, product support engineer skills, product support engineer job responsibilities, selection process etc.

Currently WebEngage Company is looking for product support engineer and Last Date of submit the application is 24 December 2021.

Product Support Engineer Job Responsibilities

Various responsibilities of a product support engineer required by WebEngage Company are given below –

Providing enterprise grade support to company clients over email and phone
Resolving core technical queries related to the product.
Troubleshoot bugs faced by company clients. This task typically involves working with REST APIs, HTML/CSS and Javascript.
Performing cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases.
Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports.
To ensure fats resolution of issues and also maintaining customer satisfaction.

Product Support Engineer Job Skills

Required qualification and skills for the product support engineer job as per WebEngage company are given below-

Candidate should have BE/ B.Tech or BSc in the field of IT or Computer Science Degree.
Candidate Should have Hands on experience with HTML/CSS and Javascript technology.
Candidate Should have good written and verbal communication skills.
Candidate should be able to explain complex concepts through clear and accurate writing.
People skills and having the gift of the gab to handle tricky situations.
Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation.
Comfortable working in a 24×7 rotational shift environment.